Privacy Policy

1. Information We Collect

1.1 Personal Information

When you create an account or use our services, we may collect:

• Name (first and last)
• Email address
• Phone number
• Date of birth (for age verification)
• Postal address (for prize delivery)
• Payment information (processed securely by our payment provider)

1.2 Usage Information

We automatically collect information about how you use our platform:

• IP address and browser type
• Device information
• Pages visited and time spent
• Competitions entered and tickets purchased
• Wallet transactions
• Referral sources

2. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account
• To process ticket purchases and competition entries
• To contact you if you win a competition
• To deliver prizes to your address
• To send you service-related notifications
• To provide customer support
• To prevent fraud and ensure platform security
• To comply with legal obligations
• To improve our services and user experience

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfill our contract with you (providing competition services)
• Consent: Where you have given explicit consent (e.g., marketing communications)
• Legal Obligation: To comply with applicable laws and regulations
• Legitimate Interests: For fraud prevention, security, and service improvement

4. Data Storage and Security

5. Cookies and Tracking

Types of cookies we use:

• Essential: Required for the platform to function
• Functional: Remember your preferences and settings
• Analytics: Help us understand how visitors interact with our site
• Marketing: Used to deliver relevant advertisements (only with consent)

6. Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: To process ticket purchases (Stripe)
• Email Services: To send notifications and marketing emails
• Analytics Providers: To analyze platform usage
• Cloud Hosting: To store and process data securely

All third-party providers are contractually obligated to protect your data and use it only for the specific services they provide to us.

7. Your Rights

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal and tax obligations (typically 6-7 years)
• Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete the information.

10. International Transfers

If we transfer your data outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your privacy rights.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

13. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.